Question 1

How do I book a Sojourn?

Accepted Answer

You can request to book a Sojourn home directly through our website by searching available homes by city and date. We offer flexible stay options and are happy to help you find a home that best fits your needs, whether you are planning a short visit, an extended stay, or something in between.

If you have specific requests or would like help finding the perfect place, our Reservations team is here to assist. Call us at 202-769-5074 to speak with a member of our team, or email reservations@sojourndc.com.at

Question 2

Can I book a stay for more than 30 days?

Accepted Answer

Yes. We welcome guests to book Sojourn homes for stays of 30 days or longer, including extended stays, flexible leases, and corporate housing needs. Please note that stays over 30 days require the execution of a lease agreement.

Question 3

What is the check in process?

Accepted Answer

Sojourn homes don't have a traditional front desk like you'd find in a hotel. At Sojourn, we offer a seamless self-check. Since we provide the convenience of self-check-in, we need to make sure you are you before you arrive. That is why you are required to verify your ID and confirm your email address and phone number before we can send you your check-in details.

Question 4

What are your check-in and checkout times? Are they flexible?

Accepted Answer

Our standard check-in time is 4:00 PM, and checkout is at 11:00 AM. If your schedule requires an earlier check-in or later checkout, we will always do our best to accommodate you based on availability. Please note that approved early check-ins and late checkouts may be subject to an additional fee.

If we are unable to adjust your check-in or checkout time, we may still be able to assist with complimentary luggage storage. Just check in with our Director of (Your) Happiness to make arrangements.

Question 5

What do you charge for?

Accepted Answer

In addition to the cost of your stay in a Sojourn home, applicable charges may include standard hotel or occupancy taxes based on local laws and regulations, as well as a cleaning fee.

Additional charges may also apply for optional services, including pet accommodations, housekeeping during your stay, and concierge services such as pre-arrival refrigerator stocking and other customized requests. Any applicable fees will be communicated in advance based on the services requested.

Question 6

When will I be charged?

Accepted Answer

For direct bookings outside of the Outer Banks, 50% of the total reservation amount is charged when your booking is confirmed, with the remaining balance charged three days before check-in.

For direct bookings in the Outer Banks, a $500 initial payment is charged when your booking is confirmed, and the remaining balance is charged 30 days before check-in.

These payment schedules apply to both shorter and extended stays, including stays of more than 30 days. If your reservation is eligible for a refund under our cancellation policy, qualifying funds will be returned accordingly.

Question 7

Is there a security deposit?

Accepted Answer

For transient stays, and in some cases, we simply ask for you to purchase a damage waiver. This is not always a requirement. For stays longer than 30 nights, we either require that you purchase a damage waiver or, we may charge a deposit depending on where you’re staying, and the length of your stay.

Question 8

How do I change the dates of my reservation?

Accepted Answer

You can modify the dates of your reservation (subject to availability) by emailing reservations@sojourndc.com or by contacting our main line, 202-769-5074.

Question 9

How do I request an invoice or receipt?

Accepted Answer

Depending on how you pay, a receipt may be automatically generated. However, if you do not receive one or require a specific receipt, please email reservations@sojourndc.com to request a copy.

We are also familiar with per diem and corporate travel documentation requirements and are happy to provide an invoice tailored to your specific needs.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellation policies may vary by property, stay dates, and length of stay. Any property-specific cancellation terms will be clearly shown before you complete your booking.

If you are staying for more than 30 days and your reservation is governed by a lease, your cancellation terms will be subject to the terms of that lease. Our leases may also include military and diplomatic clauses where applicable.

Question 11

What are your house rules?

Accepted Answer

Sojourn has three simple rules: no smoking, no parties, no pets. This applies to all reservations unless stated in your rental agreement. Violating the rules may result in fees or eviction (so please don’t). Also, our quiet hours are 10:00 pm – 8:00 am local time.

Question 12

Can you provide daily or weekly housekeeping?

Accepted Answer

Absolutely. We’re happy to accommodate daily, weekly, or additional housekeeping requests and can build those services into your stay. Additional charges may apply based on the frequency and type of cleaning requested.

Question 13

What kind of amenities will I find in my Sojourn home?

Accepted Answer

All Sojourn homes are fully stocked to ensure you have the comforts of home during your stay. Each Sojourn space is carefully curated and thoughtfully designed, complete with beautiful and comfortable furnishings. You will find fully equipped kitchens, superior-quality mattresses, high-quality linens, luxury towels, and essential bath amenities including shampoo, conditioner, and moisturizer.

We have built Sojourn around understanding your unique needs and expectations, and we are happy to tailor our services to help ensure you have everything you need to settle in and enjoy your stay.

Question 14

What if I need something replaced or repaired during my stay?

Accepted Answer

If you need something replaced, repaired, or restocked during your stay, our team is here for you 24/7. Please call our main line at 202-769-5074, and our Customer Service team will be happy to assist.

Some requests may require us to enter your Sojourn home with your permission. It is our policy to always knock and identify ourselves before entering. There’s no need to wait around or change your schedule, but if you prefer that we arrive at a specific time so you can meet us in person, just let us know.

Question 15

What other services do you offer?

Accepted Answer

Our concierge team is here to make your day, stay and life easier. Need groceries before you arrive, no problem, pack and play and high chair set up, no problem. Reservations, car services, dry cleaning, pass through cleanings, Sojourn homes can provide it. We are, at our core, hospitality.

FAQ for Guests

How do I book a Sojourn?+

Can I book a stay for more than 30 days?+

What is the check in process?+

What are your check-in and checkout times? Are they flexible?+

What do you charge for?+

When will I be charged?+

Is there a security deposit?+

How do I change the dates of my reservation?+

How do I request an invoice or receipt?+

What is your cancellation policy?+

What are your house rules?+

Can you provide daily or weekly housekeeping?+

What kind of amenities will I find in my Sojourn home?+

What if I need something replaced or repaired during my stay?+

What other services do you offer?+